About us

So here is my assessment synopsis. Horn Industries saved my house and my savings account. They know what they are doing, they know how to navigate the system (which is not in the homeowners favor), and they do quality work. Their communication was excellent, especially considering how much work they had going on following the weather disaster from summer 2021. To begin with, my roof was about 19 years old and sustained significant damage over multiple wind storms in the past 12 months. I had a company out once, they did an uninspired inspection and told me I would need to pay out of pocket, no insurance. Summer 2021, another storm hits and this time a three huge areas of shingles were blown off my roof with more inclement weather expected. I had to buy emergency supplies and get up on the roof myself and cover before more damage came. The area was considered a disaster by the State of NE (remember when the power was out for days?) and clearly my roof was really damaged now. So I filed a claim and State Farm sent me some of their selected contractors. At this point, I felt a roofing company could be objective and independent, so I went with their picks. The first team out (not Horn) inspected and said the same as what happened in April (no coverage, pay out of pocket). The second team out inspected slightly better and said that we had a "good shot" at getting it covered. I asked this company "If after the adjuster comes and this is denied, would they be willing to go to bat for me with State Farm?" , The 2nd company (not Horn) told me essentially "No" and "they don't want to bite that hand that feeds them." After discussing with my agent and listening to her tell me how SF can't be expected to replace an older roof, I realized that this was pretty bogus and began looking for a quality roofer on my own. A friend offered up Mike Hornbacher and Horn Industries. So, I met with Mike Hornbacher, Ray Bernal, and Ryan Newberg. They checked out my roof, documented it fully, and discovered all sorts of missed hail damage in addition to the wind damage. State Farm brought out a disaster team from Colorado. After the adjuster came out, the 2nd team (not Horn) changed their story. I asked them what they now recommended and they said I should pay out of pocket with them as SF would not cover now (even before the adjuster delivered his report). After realizing that the 2nd contractor was not willing to challenge State Farm for fear of losing business, I told him that I was going to be working with Mike and his team moving forward. Horn sent a crew out to properly tarp my roof while waiting for insurance decisions. When the aduster decision came back not to cover my roof replacement, Mike, Ryan, and Ray patiently waited and resubmitted a complete package of damage to State Farm. They worked the phone with State Farm's national team and argued on my behalf multiple times. Having worked as adjusters for State Farm before, they actually knew SF's internal regulations better than their national claims specialist did. After a considerable amount of effort, they succeeding in getting SF to send a local adjuster to my house. Following an in-depth inspection with Horn's team, it took about 5 days for my roof to be approved for replacement, including gutters. I still had some out of pocket, but the vast majority was covered now. Following the complete replacement (i.e. we are all done, paid for, etc), the Horn team kept going. They had noticed some issues during the install with my attic ventilation and recommended that I have a 2nd power vent installed to help. They even coordinated an electrician to meet with me to see if it could be done. Once the electrician gave the thumbs up, Horn came back out and installed a 2nd power vent quickly. I recommend this business hands down and have been telling all my friends about them as well. I figured it was time to tell Google Reviews. Do yourself and favor and call them when you need a roof.